Below are frequently asked questions, you may find the answer for yourself
  • What is GETPRO HOME's return policy?

    Our 100% buyer protection program allows for easy returns Only for products not as per description/photo on the website and products which you received in damaged/defective/broken" condition.

    All products must be returned in their original condition along with the bills and labels. The buyer have to pay the delivery and return shipping costs. Additional , We will charge 10% restocking fee.

  • How to raise dispute for an order?

    You can raise a dispute within 7 days of delivery, in either of by sending an email to info@getprohome.com with images of broken/defective/damaged products within 7 days of delivery, please mention your order number in the email and sign into your GETPRO HOME account if you are a registered customer (Easy method).

    Product After 7 days Of Delivery Return Can not accepted.

  • When I can get my refund payment?

    We can provide you the return label, once we receive the return product, if there's no any broken, we will deduct the restocking fee 10% and delivery costs, then refund the remaining payment to you within 3 days.

    Self ship orders We will refund when your item back from warehouse. The refund amount will be credited within 3 to 5 working days in your acoount.

  • What are the shipping charges?

    Delivery charge varies with each product. Most of product FREE delivery in USA.

    Some items may have a shipping cost depending on the product.

  • What is the estimated delivery time?

    The estimated time of delivery is within 7 working days for our orders . All orders get shipped within 4 to 5 days from the warehouse.

  • How will the delivery be done?

    We try to process all deliveries through reputed courier companies like UPS, DHL and Fedex. In some cases, your pincode is not serviceable by these courier companies, we will delivery them by warehouse

  • How are items packaged?

    All items are carefully packaged as to avoid any form of damage.

  • Who would be responsible for paying local taxes in countries outside of united states?

    Customs duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

  • How do i pay for a GETPRO HOME’s purchase?

    GETPRO HOME offers you multiple payment methods. Whatever your online mode of payment, you can trust assured that GETPRO HOME's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

    You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, American Express and Any Club credit/debit cards.

  • Can i make a credit/debit card or Internet Banking payment through my mobile?

    Yes, you can make credit card payments through the Mikshaa mobile site. Mikshaa uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

  • Does Craftsvilla store my credit card information?

    No, GETPRO HOME does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS/CCavenue and subsequently by Visa/MasterCard/Amex secure directly without any information passing through us.