What’s the GETPRO product warranty?
Yes, everything you buy from GETPRO has a guarantee of quality and will exactly match the description on the website. Factories that supply GETPRO are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers.You can be confident about ordering from GETPRO just as much as any western retailer.
All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
If, in an unlikely situation you are not covered, please check our Warranty Exclusions below.
If your item arrives damaged or is not working, please contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GETPRO.
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.
Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). GETPRO will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
Reliable, helpful and flexible, GETPRO offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.
For more details about the warranty, please refer to our return policy or contact our customer service for further assistance.
Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, GETPRO will mail you a check to the billing address listed on your account. For returns for refunds for items purchased as gifts, GETPRO will issue you a refund in the form of store credit.
For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item. If GETPRO no longer carries an item that is sent in for replacement, or if that item is simply out of stock, GETPRO will issue you a refund. Once your return has been processed, a replacement will be processed and shipped within approximately 1 -3 business days.